We value customer satisfaction and maintain a clear refund policy for our products and services. Please review the terms below.
Refund requests are reviewed based on the nature of the product, order terms, and service agreement. Our goal is to ensure a fair and transparent resolution for all customers.
Orders may be eligible for cancellation before production, dispatch, or processing has started. Once production or shipment begins, cancellations may not be possible.
Customized, contract-based, or bulk industrial orders may not qualify for refunds once materials are allocated, production has commenced, or logistics are arranged.
If you receive damaged goods or an incorrect delivery, please notify us promptly with supporting details so that we can review and resolve the issue appropriately.
Approved refunds will be processed within a reasonable timeframe through the original payment method or any mutually agreed method, subject to banking or transaction timelines.
To request a refund, please contact our team with your order details and reason for the request at info@konarkbioenergy.com.
Our team is here to help you with order support, refunds, and service-related queries.
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